Shipping

• Free U.S. shipping on every order — no minimums, no codes.
• Orders are processed within 1–2 business days.
• Typical delivery is 5–8 business days from the day you order.
• You'll receive a tracking link by email the moment your order ships.

Returns & the 60-Night Guarantee

Every Velveau showerhead is covered by the 60-Night Soft-Water Guarantee: softer hair and skin, or your money back.

• Try it for up to 60 nights from delivery.
• If it isn't for you, email hello@getvelveau.com with your order number.
• We'll refund your full purchase price to your original payment method — no restocking fees, no interrogation.

Privacy

We collect only what we need to fulfill your order and support you: your name, shipping address, email, and order history. Payment details are processed by our payment provider and never stored on our servers.

• We never sell or rent your personal information.
• Marketing emails are opt-in, and every one includes a one-click unsubscribe.
• To request a copy or deletion of your data, email hello@getvelveau.com.

Terms of Service

• All prices are in USD. Promotional pricing and bundle discounts may change or end without notice.
• Velveau products are designed for standard residential showers and should be installed per the included quick-start guide.
• Velveau products deliver cosmetic benefits only and are not medical devices. Individual results vary.
• By purchasing, you agree to these terms and to our shipping, returns, and privacy policies above.